ERP & CRM Services

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ERP & CRM Services

For nearly two decades, DIGITAL DHARA has provided mission-critical Enterprise Resource Planning (ERP) software implementation to the ERP maintenance services to various Fortune 500 companies and other prestigious organizations in Apparel, Retail, Manufacturing, Education, and Professional Services industry segments.

With its core expertise in Enterprise Resource Planning, DIGITAL DHARA is committed to delivering high-quality custom IT solutions. DIGITAL DHARA delivers business and technology innovation by using a cross-functional, workshop-driven methodology to leverage industry best practices and academic research excellence, and has supported large and complex enterprise systems for extended periods by designing efficient, low-risk processes for software support, maintenance and enhancement.

Our team of highly capable and motivated staff possesses extensive experience with Oracle and Microsoft technologies and has developed invaluable domain expertise in the Apparel, Retail, Manufacturing, Education and Professional Services industries.

Technical Capabilities

Our ERP services range from managing the ERP system, upgrades, migrations, configurations, implementation, maintenance and support and security related services.

DIGITAL DHARA has an adequate experience of implementing ERP rollouts for many prestigious customers and has developed mature processes that would benefit to minimize the learning curve and communication gaps, and it enables us to deliver upon seamless ERP rollouts and upgrades which meets our client’s business and technical requirements.

People Capabilities

DIGITAL DHARA has a large team of competent professionals to serve its customers that includes more than 200 professional developers alone. DIGITAL DHARA’s professionals have deep experience of developing large and complex enterprise resource planning software solutions in outsource delivery model. Most of our professionals are certified in the latest tools and technologies including a number of certifications around Microsoft and Oracle platforms.

Customer Relationship Management

Increasing revenues and winning customer satisfaction are two holy grails of every business. Quality front-office operations (Sales, Marketing and Customer Service) not only lead to growth and profitability, it also results in attracting, retaining and delighting more customers. CRM (Customer Relationship Management) makes the customer THE ‘center’ of enterprise’s processes, workflows and activities. A customer-centric organization enjoys strong customer relationships, makes more informed and better decisions based on real-time sales & marketing data and create a customer experience that will lead to phenomenal topline growth.

DIGITAL DHARA’s strategic consulting, CRM implementation, deployment and training solutions help companies rapidly re-engineer front-office processes and technologies to engage more customers and drive better sales results. DIGITAL DHARA has CRM expertise of configuring, implementing, customizing and supporting the leading CRM technologies.

CRM Services:

  • Strategic Consulting
  • Implementation & Customization
  • Data Migration Services
  • CRM Product Upgrade
  • CRM Support and Enhancements
  • CRM Add-ons

CRM Technologies:

  • Salesforce.com
  • Microsoft Dynamics CRM

SAP Business One

Need more than accounting tools? Manage every aspect of your small or midsize business with SAP Business One.

Gain greater control over your SME or subsidiary with SAP Business One, business management software designed to grow with you. Trusted by over 55,000 companies in 150 countries, this single solution streamlines your key processes – from accounting and CRM to supply chain management and purchasing.

  • Capture all of your business information in a single, scalable system
  • Get answers to your most pressing questions with integrated business intelligence
  • Give employees on-the- go access to the software via an intuitive mobile app
  • Deploy on premise or in the cloud in as little as 2 to 8 weeks*

SAP Cloud Platform

Rapidly build and deploy apps with our cloud platform-as- a-service (PaaS)

SAP Cloud Platform, our enterprise platform-as- a-service (PaaS), provides comprehensive application development capabilities to help you extend, integrate and build innovative applications in less time – without the effort of maintaining the infrastructure. Use services for mobile, Big Data, Machine Learning, Internet of Things, and more to deliver secure business apps that integrate and optimise your IT landscape, drive agility and accelerate digital transformation – in weeks instead of years.

Transform your business faster with help from SAP Digital Business Services

TJump-start your SAP solutions and drive ROI by collaborating with industry experts, consultants, and support engineers to receive guidance, prescriptive best practices, and expertise – no matter where you are on your journey.

Realise your business goals by simplifying and accelerating your digital transformation

In an era focused on continuous innovation and anticipating customer needs, it can be hard to turn your vision into reality. This is where SAP Digital Business Services can help. We’re part of SAP, so we know SAP software better than anyone else. With over 40 years of experience, we can help you reach your business transformation goals, and everything in between.

Transform your business with unparalleled service support enterprise-wide

SAP Digital Business Services connects business and IT to help you close the gap between your digital transformation strategy and execution. From designing and value discovery to accelerated innovation to productive usage for tangible business results, you can evolve your business by breaking new ground with a trusted adviser that knows SAP software best.

ERP

Enterprise Resource Planning (ERP) integrates all facets of a company’s business processes to improve efficiencies, such as product planning, parts purchasing, maintaining inventories, interacting with suppliers, providing customer service, and tracking orders. Using consultants from Strategic IT Services to augment your internal ERP team makes good business sense if:

  • You need a specialist or super-user with in-depth knowledge or skill-set for a short term project.
  • You need extra staff to complete a project in a timely and cost-effective manor.
  • You need additional staffing for upgrades, functional configurations or developing interfaces.
  • You have found retaining in-house expertise requires unjustifiable, expensive training.
    Strategic IT Services can provide ERP consultants proficient in SAP, Oracle and PeopleSoft.

SAP

Strategic IT Services retains consultants skilled in each of the core SAP ERP modules, including FI/CO, MM, SD, PM, PS, AM, and BW. In addition, our IT professionals have expertise in all aspects of the mySAP Business Suite: Customer Relationship Management, ERP, HR, Product Lifecycle Management, Supply Chain Management, and Supplier Relationship Management. Further, they are proficient in the use of SAP Analytics and xApps.

We also have professionals with expertise in SAP NetWeaver application integration, which can enable and manage change and integration of new applications more cost effectively in your IT environment, by leveraging the Enterprise Service-Oriented Architecture blueprints to build user friendly web services.

Oracle

Strategic IT Services has consultants available with expertise across the full range of the Oracle E-Business suite, including Oracle Financials, Oracle Manufacturing, Oracle Marketing, Oracle Business Intelligence and Oracle Supply Chain Management. We have professionals who specialize in Oracle SQL*Plus, Oracle Forms, the Oracle reporting suite and tools, CIM, Oracle development tools, and Oracle databases.

Strategic IT Services can help you find just the right person to assist in the integration of Oracle E-Business Suite, and PeopleSoft software using Oracle’s Fusion Middleware.

PeopleSoft (now part of Oracle)

We also have consultants with expertise spanning most PeopleSoft applications, including PeopleSoft Financials, SCM, HR/Payroll, ESS, EPM, and Web Applications. Our PeopleSoft consultants are knowledgeable in all modules, including, but not limited to, General Ledger, Accounts Payable, Asset Management, Project Costing, Order Management, Customer Contracts, Inventory, Manufacturing, Supply Planning, Human Resources, Payroll, Time and Labor, and Global Payroll.

Consultants’ experience includes technical and functional knowledge providing production support, problem resolution, and customized report development and modification. Our professionals have extensive experience utilizing SQR, Crystal Reports, PS Query, n/Vision, Application Engine, and PeopleCode. We can deliver robust and dynamic online inquiry pages, with multi-tiered drilldown capabilities and troubleshoot performance issues to maximize the performance of PeopleSoft systems. PeopleSoft experts have broad experiences from Setup and Configuration to reengineering of Business Processes supporting new ERP implementations and maximizing ROI.

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